Frequently Asked Questions
At Lakeland Animal Hospital, we want you to feel confident and informed about your pet’s care. Below are answers to some of the most common questions we receive.
Priority Pet Urgent Care 901-446-4145
What are your hospital hours?
We’re open:
Monday – Friday: 7:30 AM – 5:30 PM
Saturday: Closed
Sunday: Closed
Do I need an appointment?
Yes, we recommend making an appointment so we can provide the best care for your pet without long wait times. However, we do our best to accommodate same-day appointments when available. Emergencies during business hours are always prioritized.
What vaccinations does my pet need?
Vaccination needs vary by species, age, and lifestyle. Core vaccines include:
– Dogs: Rabies, Distemper/Parvo, Bordetella
– Cats: Rabies, FVRCP, FeLV
We’ll create a custom vaccine schedule during your pet’s wellness exam.
How often does my pet need a rabies vaccine?
Rabies vaccination is required by law and protects both your pet and the public. Here’s what to expect:
– First rabies vaccine: Around 12 weeks of age
– Booster: Given 1 year later
– After that: Every 3 years (depending on the vaccine type and local regulations)
We keep track of all vaccinations and will remind you when it’s time for a booster.
When should I spay or neuter my pet?
We generally recommend:
– Cats: Spay or neuter around 5–6 months of age
– Dogs: Spay or neuter between 6–12 months, depending on breed and size
– Small breeds: around 5 months
– Large breeds: 12–18 months may be advised for joint health
We’ll help determine the best timing based on your pet’s individual needs.
Do you recommend flea, tick, and heartworm prevention?
Yes! We strongly recommend year-round heartworm prevention and flea and tick control for both dogs and cats.
Even indoor pets are at risk. We’ll recommend safe, effective options tailored to your pet.
Should my pet eat before surgery?
No, your pet should not eat after 8:00 PM the night before surgery unless your veterinarian gives special instructions.
Water is usually okay until the morning. If your pet is very young, diabetic, or on medications, contact us for specific guidelines.
What is toxic to dogs and cats?
Many common household items are toxic to pets. Here are some to watch out for:
Toxic to Dogs:
– Chocolate
– Grapes and raisins
– Onions, garlic, and chives
– Xylitol (in sugar-free gum, candy, and peanut butter)
– Alcohol and caffeine
– Macadamia nuts
– Cooked bones
Toxic to Cats:
– Lilies (even small exposure is life-threatening)
– Onions and garlic
– Essential oils (like tea tree or eucalyptus)
– Acetaminophen (Tylenol)
– Chocolate
– String, ribbon, and tinsel
If ingestion is suspected, call us immediately or contact the Pet Poison Helpline at (855) 764-7661.
What payment methods do you accept?
We offer multiple payment options for your convenience:
– Credit/debit cards (Visa, MasterCard, Discover, AmEx)
– Cash
– CareCredit
– SnoutPay
– Cherry
– Pet insurance (we assist with claims)
Do you offer in-house lab work?
Yes! We have a full in-house laboratory for fast diagnostics, including:
– Blood panels
– Urinalysis
– Fecal exams
– Heartworm tests
We also partner with trusted outside labs for advanced testing.
Can I get my pet’s medication online?
Yes! You can now order prescriptions, food, and wellness products through our trusted online pharmacy, Blue Rabbit. Visit our pharmacy ›
What should I do in an emergency?
During regular hours, call us immediately at 901-352-1115. For after-hours emergencies, we recommend contacting Animal Emergency Center at 901-323-4563 or Memphis Veterinary Specialists at 901-624-9002.
Where can I get my pet’s prescription diet?
We carry some of the Hill’s Science diet in clinic and all prescription diets can be ordered through our online pharmacy Blue Rabbit.
Do you have a pet portal?
Yes! You can access your pet’s vaccine history and medical files by visiting your pet portal at https://petportal.vet/lakeland-animal-hospital